本课程向学生介绍商务环境中沟通的基础. 完成本课程后, students will be able to identify the types and purposes of various 业务 documents; create messages using appropriate channels for delivery based on context, audience and purpose; understand the effect of technology, 比如社交媒体, on 业务 communication; and identify 道德, 跨文化, 商务交流中的跨国问题.
本课程提供系统思维和信息的概述，以衡量和优化组织的绩效. Topics include introduction of systems thinking; tools for measuring organizational performance; organizational performance and measurement systems; data 管理 and analysis; results implementation: decisions, 改进, and growth; and continuous measurement and monitoring for organizational 改进.
